Privacy policy
Last updated 30 October 2026
oneLooop is a video platform that organisations use to share short training and update Looops with their people. It is operated by Astroloop Technologies Private Limited (“we”). This policy explains what personal data the oneLooop mobile app, web app and admin console handle, why, and the choices you have.
Your organisation provides your oneLooop account and decides which Looops are assigned to you. For data about your use of oneLooop at work, your organisation is usually the controller and we process it on its behalf.
What we collect
- Account details your organisation provides: name, work email, organisation, role, department and location. Passwords are handled by our authentication provider and are never stored by us in readable form.
- Activity: which Looops you watch, how far and when; likes or “understood / unclear” answers; private comments, questions and information requests (visible only to the administrators); quiz answers; acknowledgements; and which notifications you have read.
- Device information: a push-notification token (mobile app) or browser push subscription (web app, only if you turn notifications on) so we can notify you, and your connection type (Wi-Fi or mobile data) so the app can decide when to download Looops.
We do not collect your location or contacts. A profile photo is stored only if you add one, and you can remove it at any time. The camera and microphone are used only when someone with permission chooses to record a Looop, and the recording goes only to their organisation. oneLooop has no advertising, does not sell personal data and does not track you across other apps or websites.
How we use it
- To run the service: sign you in, show the Looops assigned to you and remember where you left off.
- To give your organisation’s administrators progress and completion reports, such as who has watched or acknowledged a required Looop.
- To send notifications about new Looops, replies and reminders.
- To keep oneLooop secure and reliable, and to fix problems.
Who can see it
Administrators in your organisation can see your account details and activity. We use these service providers to run oneLooop, under contracts that limit how they use data:
- Supabase: database and sign-in
- Vercel: hosting of the web app and the API
- Mux: video storage and streaming
- Google Firebase Cloud Messaging: delivery of push notifications
We may also disclose data where the law requires it.
Where it is stored and how it is protected
Data is stored with our providers in Japan (Tokyo) and may be processed in other countries where they operate. All traffic between the apps and our servers is encrypted (HTTPS), and each organisation’s data is kept separate from other organisations’.
On your device
To make Looops start instantly and play offline, the mobile app downloads upcoming Looops into its own storage on your phone. You can see and remove them in the app under You → Downloads. Downloads and cached data are deleted when you sign out or uninstall the app.
How long we keep it
We keep account details and activity for as long as your organisation uses oneLooop and your account exists. Activity may form part of your organisation’s training records, which your organisation decides how long to keep.
Your choices and rights
You can ask to access, correct or delete your personal data. Contact your organisation’s oneLooop administrator, or email us at hello@onelooop.com. We will respond within 30 days. Where your organisation must keep training records, we may need its instruction before deleting them.
You can turn off notifications at any time in your phone’s settings.
Children
oneLooop is a workplace service and is not intended for children under 16.
Changes
If we change this policy we will update the date at the top of this page.
Contact
Astroloop Technologies Private Limited · hello@onelooop.com